Availacall policy is to keep confidential business dealings private. Prospective clients who wish to make contact with case study companies should request contact information, and we will seek the necessary permission.
Computer Repairers
“Availacall are providing a quality service at economic cost. Their agents have been able to take on the role of representing us very quickly. We like the fact that all calls are recorded; it has also been very useful to be able to listen in to live calls. The weekly stats reports have been very helpful.”
Director
Vehicle Data Checking Company
“Availacall have met all of our criteria. Their services have been provided efficiently and economically, and they have dealt well with our rapid growth. Ours is a new type of business, so agents need detailed knowledge, regularly updated. The quality of their agents and their training is clearly very good. The fluency of the agents’ English is also important. Availacall have provided very good services; they are open-minded and flexible in their approach to solutions design. We will be offering them significantly more work.”
General Manager
Phone Reseller
“Availacall have provided us with effective and reliable contact centre services. With an expanding infrastructure, it was inevitable that we would need to outsource both inbound and outbound calls, and I am pleased to say that Availacall have successfully fulfilled our requirements. Increased sales and better customer satisfaction are clear results.”
managing Director
Mobile Phone Retailer
“With high volume capacities and many calls missed outside working hours, we turned to Availacall to provide scalable overflow services. All calls are now directed to Availacall when our own staff are busy and when we are closed. Problem solved!”
Sales Manager
Telecoms Company
“We were dealing with an increasing number of incoming calls, but were not pulling in enough new business. We needed a complete telesales solution, and Availacall have provided a quality service economically.”
Director
Software Provider
“Selecting Availacall was a good decision. Our people now deal with the core needs of the business, instead of spending many hours on speculative phone calls. Availacall have provided a variety of outbound services that have done the job professionally.”
Director |
