This service enables Availacall to take calls that exceed a client’s capacity. As well as eliminating queuing and abandoned calls during busy periods of the day or week, the service enables out-of-hours calls to be dealt with. Calls associated with a new campaign can also be handled externally.
Our telephony and supporting call routing software enables all calls to be answered and acted upon efficiently: and we work round-the-clock.
The service is very cost-effective, as positive impacts are made on both customer satisfaction ratings and levels of business. Large cost reductions are possible through having none of the costs associated with in-house staff working outside normal hours, for example. |
