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Availacall’s mission is to be the first-choice provider of exceptional business support telecom services. We aim to achieve this by employing the best available professionals, by using the best available technology, and by delivering the best available value. We intend that our clients will gain maximum impact from their customer contact.
These commitments guide our work at all times:
- To review, develop and extend both technology and the services that can be supported
- To train and develop skilled, professional, multilingual staff, and to be international in our approach to business
- To use all resources flexibly and efficiently,
- To provide successful and economical telecom solutions, unique to each client
- To work within or to better Service Level Agreements
- To maximise the value of each customer contact to our clients
These are key points to mark Availacall’s development:
- Deliver thorough staff training in preparation for first contract (then all subsequently)
- Deliver Service Level Agreements for first contract (then all subsequently)
- Win contracts from SMEs to build business to break-even point
- Win further contracts, including a number from larger and corporate clients, to operate at maximum capacity
- Employ UK recruitment specialists to seek suitable staff in order to guarantee continuing quality
- Increase capacity by taking up options on further, new, purpose-built premises in Malta
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