Internet Protocol (IP) is normally used by computers to transfer data and files between themselves. Most recently, the transfer of voice data has aroused much interest, and it seems that Voice over Internet Protocol (VoIP) can drive a new telecommunications revolution. As we can handle any type of electronically transferable file, ours are contact centres,not merely call centres.
The technology facilitates our sophisticated inbound and outbound services. It also presents an opportunity to businesses that wish to benefit from an IP Telephony Network without significant capital expenditure and other costs.
The ideal organisation would perhaps be medium to large in size, with agents spread across multiple sites or remote offices; but smaller companies that are establishing new sites or expanding operations will also benefit. All can profit from its portability; its integration with other services (video conversation, message or data file exchange in parallel with conversation, audio conferencing, managing address books and sharing other online information); and its cost-savings (lower call charges, unified voice and data networks, ease of administration, time saved).
Whether companies want to set up communications PC to PC, office to office or company-wide, Availacall will be able to provide a cost-effective solution. |
