To provide optimum service and cost-effectiveness, Availacall operates contact centres in two different regions, in the UK, and in Malta. These sites provide a unique balance of cost-effectiveness and cultural, linguistic and geographic proximity.
Availacall maintains its main headquarters in Malta, which is an ideal location for the provision of contact centre solutions to both the UK and Europe. The Maltese location provides a motivated and well-educated workforce with exceptional linguistic skills. All of the agents in our contact centres in Malta can speak fluent and clear English, most speak fluent Italian and many can converse in other languages, including French and Arabic. Despite all of these advantages, the foundation of Availacall’s contact centres in Malta allows for a highly attractive level of cost-effectiveness for clients.
Further contact centres in the UK provide support to our operation in Malta and allow us to better fulfil the requirements of our UK-based call centre service clients.
With Availacall, clients receive the best of both worlds: the convenience, reliability and customer satisfaction of UK-based contact centres, and the exceptional value of off-shoring, through our contact centres in the UK and Malta. |
