Case Studies

This national company was expanding rapidly and in-house agents were having difficulty in dealing with the large volume of call-out requests; high customer service standards werebeing compromised.  A dedicated call centre was considered, but costs were prohibitive.  The outsourcing of inbound calls was therefore required to restore service standards and accommodate further expansion.

Availacall now handles customer services, recording all calls and capturing all data.  They make appointments for agents’ service calls.  They handle all credit/debit card payments made.

The company were experiencing very high call volume from consumers, with many online enquiries requiring call-backs in addition.  Corporate clients were also now asking that a similar service be provided, and outsourcing to a contact centre was the only option.

Following intensive, ongoing training, agents now deal with all inbound calls and call-backs.  The company is now ready to roll out a service for 3500 filling stations.

The company was undergoing rapid expansion, and was experiencing many Challenges in handling both inbound and outbound calls.  Many calls were being left unanswered, as lines were often engaged.

Availacall provided a complete call handling solution, which now includes the whole enquiry and customer service operations.  The company can concentrate on key areas of the business in the confidence that calls are being dealt with in a professional manner. 

As aprovider of first-class mobile phone deals, the company was becoming swamped in new order calls.  This was taking up too much staff time, and other tasks were being neglected.

Availacall took on the handling of all inbound calls and the building of a dedicated database.  Our client’s staff are free to deal with daily tasks, including the rapid processing and despatch of new orders following the calls.

Staff were tied up with inbound call handling and carrying out client proposals.  The sales side of the operation was not receiving sufficient attention, and a separate telesales operation was required.

Availacall took over all outbound telesales work, generating warm leads for the client’s in-house staff to close.  The company were then able to refocus on providing a high level of customer service and generating revenue.

As a new business, the company needed to seek out and establish relationships with companies that would benefit from their latest software solutions.  They needed a team that thoroughly understood the business to undertake these outbound calls.

Availacall now deals with all outbound services, including mailshot follow-ups and booking appointments for the Sales Managers