It is Availacall’s policy to record all inbound and outbound calls and other data. We believe that this is essential for security reasons, for financial safety, for following up customer issues and for agent training. The quality of our service, the reliability of our statistics, and our compliance to legal and regulatory requirements are all guaranteed by this policy.
Availacall records all calls, fax and data traffic, using Onsoft Technology’s LineDataCollector (LDC V.4) located at our UK base.
This practice eliminates the need for clients to purchase and maintain in-house call recording equipment. The system allows quick and secure access, to download recorded data and to monitor live calls.
Data can be recorded to email, to fax, to audio file, or text file. Data can be managed on standard databases such as Microsoft SQL and MySQL. Specific files can be located simply, and the recording can be instantly played back, or the file can be downloaded for later analysis.
Online monitoring and discreet listening are available securely from any location, a further service guarantee.
The LDC system can be configured to record, live-monitor and archive communications across several locations, using Availacall’s IP connectivity. Recording services for multi-site businesses can therefore be managed easily. |
